Roll to Secure Garage & Industrial Doors – Services and Customer Experience Summary

Roll to Secure Garage & Industrial Doors, located in East London with branches in Mthatha and Butterworth, is a long‑established provider in the security door sector of South Africa. The business highlights its own manufacturing capability, emphasising a commitment to quality and professional service built on more than two decades of experience. A distinctive feature promoted on the site is the in‑house production facility, which enables control over the entire creation process—from raw materials to final production—and promotes short lead times for finished doors that are tailored to individual sites.

The company presents a broad portfolio of products designed to secure homes, commercial properties and industrial facilities. The core offerings include:

• Roller Shutter Doors – described as essential for securing various premises against burglary, theft and vandalism.
• Aluminium Roller Shutter Doors – targeted at domestic and commercial markets for windows, passageways and doors, noted for durability and flexibility.
• Wooden Garage Doors – promoted for aesthetic appeal and customisation to fit specific spaces and design preferences.
• Steel Garage Doors – highlighted for a modern, sleek appearance with straightforward maintenance and cost‑efficiency.
• Aluminium Garage Doors – marketed as maintenance free with weather resistance and high rigidity, positioned for upscale homes.
• Roll Up Garage Doors – available in Rustic Bark and Chalk finishes; features a windlock in the tracking for enhanced security and safer edges.
• Specialised Gates – designed to complement garage doors, with additional stock of gate motors available.
• Coroview – constructed from extruded aluminium profiles, with hot‑dipped galvanised tracks and fittings, with optional powder coating for corrosion protection.
• Accessories – including a wide range of components such as brackets, bearings and related hardware.
• Single Garage Doors – described as an alternative to sectional designs, hung on a strong hinge system rather than overhead tracks.

The site conveys a message of customised design and build, with doors produced to fit precise specifications. The emphasis on “custom-designed and custom‑built” products suggests a focus on exact fit and long‑lasting quality, supported by a manufacturing process that stresses durability testing and quality control. Customers exploring options can expect a traditional emphasis on bespoke solutions suitable for both domestic and commercial environments.

From a practical perspective, the customer journey on the site centres on selecting a product category, understanding the available materials and finishes, and appreciating the potential for tailored sizing and fitting. The manufacturing emphasis implies that project timelines will be driven by bespoke design work and the specific dimensions of the installation site, rather than off‑the‑shelf procurement alone.

Customer experiences reported in public reviews offer a mixed picture. Several reviewers praise the quality of products and the knowledge of staff, noting that the doors themselves are strong, well‑made and capable of satisfying customised requirements. Positive comments include technical competence, polite and professional demeanour of staff and alignment with customer expectations for product quality. However, several reviews highlight challenges with after‑sales support and communication. Issues raised include delays in delivery and installation, difficulties in reaching offices or obtaining timely updates, and concerns about upfront payment practices before work proceeds. Responses from management in some cases indicate attempts to engage with customers to resolve problems, though experiences vary by itinerary and location.

In terms of practical tips for customers, consideration should be given to confirming lead times for non‑standard or customised doors, and to clarifying installation timelines early in the planning process. It may also be helpful to document agreed delivery and installation dates and maintain a record of communications, given the occasional reports of delayed follow‑ups. For those prioritising aesthetics alongside security, the aluminium and wooden door options provide contrasting looks and maintenance profiles, while the Coroview and powder‑coated finishes offer extra protection against corrosion in coastal or humid environments.

Roll to Secure serves the East London area and the broader Eastern Cape region, reflecting a regional focus that includes additional branches in Mthatha and Butterworth. While business hours are not listed on the site, the contact details are publicly available for prospective customers seeking estimates, design consultation or site visits. Potential clients are advised to balance the documented product strengths with the real‑world experiences noted in consumer feedback when planning procurement and installation timelines.